Pharmacy Spotlight Sweetgrass Pharmacy & Compounding
In the bustling suburban town of Mount Pleasant, South Carolina sits Sweetgrass Pharmacy & Compounding. Over the past three years in business, owner Cynthia Feldman has curated a local gem that patients and customers can’t stop raving about! Already a cornerstone in the community, Cynthia added Medicine-On-Time to bring yet another level of superior customer service and care to her patients. Keep reading to find out how Cynthia makes the MOT solution work for her pharmacy!
Tell us a little bit about your pharmacy and your community.
Sweetgrass Pharmacy has been open for over three years, with 11 employees serving the community. We are located near the beaches on Isle of Palms – we are lucky to live in such an amazingly fun area!
How do you market your MOT solution to the community?
We use a combination of magazine ads, television ads, and calling on the local physicians.
How has Medicine-On-Time helped grow your pharmacy business?
We currently have patients calling us and asking if we can transfer their prescription to us – just so they can be on MOT! Some of our existing patients that have started on MOT are now synced with their medications, which has made our pharmacy flow much smoother.
How many patients do you have on Medicine-On-Time?
We currently have 20 patients on MOT and it is growing every week!
What do your staff think of MOT? How has their workflow changed since implementing MOT?
The staff loves MOT and is excited every time a new patient signs up.
Recommendations for new pharmacists using Medicine-On-Time?
Make sure that you have a system in place to fill MOT smoothly and onboard a couple of current patients prior to going out and trying to get new business. It will make getting new business much easier if you are comfortable in your system.
What are your goals for the year?
Our goal for 2018 is to have 100 patients on Medicine-On-Time.
How do you want to impact your community?
We want to change the lives of our independent living patients and their families by decreasing the stress of medication adherence and confusion.
Online reviews can be the deciding factor when it comes to choosing a pharmacy. Creating an active online presence will encourage patients to review your pharmacy, especially if you go above and beyond their expectations. Sweetgrass Pharmacy’s service, combined with their accessibility online, has driven their patients to leave glowing 5-star reviews.