Pharmacy Profile: Hitesh Patel – Rapps Pharmacy - Medicine on Time
Aug 02

Pharmacy Profile: Hitesh Patel – Rapps Pharmacy

At Medicine-On-Time, we have no shortage of phenomenal pharmacies and passionate owners. They each have their own qualities that make them stand out for the patients they serve. Rapps Pharmacy in Plainfield, New Jersey is certainly no exception. We sat down with Hitesh Patel, pharmacist and business partner, to discuss what makes Rapps Pharmacy succeed and how Medicine-On-Time helps them reach those goals.

How many patients did you begin with and how many do you have now?

We began with around 50 patients and now our patient count stretches over 1,000 and still growing.
Medicine-On-Time offers customization based on your pharmacy’s needs and the needs of your patients.

How do you use this to your advantage?

It’s a powerful system that helps my staff get work done quickly. We have an “assembly line” of techs. If there is a challenge they face, it can be handled right at the source because they are already heavily involved. This efficiency has allowed the business to grow in other areas.

How do you handle prescription changes within the facilities you service?

Patient’s medication changes happen. MOT allows my staff to add, edit or delete a prescription easily. For new prescriptions, we make a new card and then add the new prescription to the full card during the next cycle. We work closely with the nurses at each facility. By doing that, we have built relationships and they take us with them if they leave and go to another facility.

When you reflect on where you started with MOT and where you are now, what advice would you give a new MOT pharmacy?

Reach out to the MOT staff if you have questions. Everyone is very accommodating and reachable. Invest in your people and allow them to really learn the system. When they need help, use the MOT Customer Support team to your advantage. They are your first-line of attack and available if you need them.

Anything else you would like to share about your pharmacy?

We just filled our One millionth prescription!

Hard work and taking the time to foster relationships have turned this local pharmacy into a gem! Medicine-On-Time's powerful system was able to help Rapps Pharmacy grow tremendously over the years. At over one thousand patients and one million prescriptions, they've come a long way - but with the support of Medicine-On-Time they can reach for higher goals!