The Places You’ll Go: Enhance Your Pharmacy’s Specialty with Medicine-On-Time
“The program is a godsend” is a common response Tyler hears from patients and caregivers about the Medicine-On-Time solution.
Tyler Jenema, Pharm. D. is the owner and primary pharmacist of two Peninsula Pharmacy practices in Marquette, Michigan.
Tyler is no stranger to the pharmacy business: He is a second-generation pharmacist whose father was a pharmacist and pharmacy owner. Tyler has been the owner of Peninsula since 2009 and began practicing at the pharmacy upon graduation from Ferris State University’s College of Pharmacy.
Tricks of the Trade
Once we heard about Doctor Jenema’s success with Medicine-On-Time, we had to give him a call. He told us some of the best kept secrets about the Medicine-On-Time solution, ranging from how to implement Medicine-On-Time in your pharmacy to what patients are looking for in a compliance and adherence service.
We’re excited to provide you with our most candid and comprehensive pharmacy profile to date! Here are Tyler’s top 10 insights about the Medicine-On-Time solution:
1. A Transformative Service
“Patients love the program—they often tell me it’s a godsend,” says Tyler. Countless children of Tyler’s patients were certain they would have had to hire in-home care or place their parent in an assisted living facility if Peninsula was not able to package medications with Medicine-On-Time.
Tyler added: “Patients seek out our [Peninsula Pharmacy’s] services. Offering Medicine-On-Time is transformative in what they need to accomplish throughout the day.” Medicine-On-Time is transformative because it simplifies lives for patients and caregivers. Patients’ independence can be maintained by using the compliance packaging solution: each administration time is color-coded by the time of day medications need to be taken.
2. The All-Inclusive Program
When we asked Dr. Jenema how Medicine-On-Time has grown his business, he gave us a simple and powerful response: “The first and most obvious is being able to offer a very robust and all-inclusive program to group homes and assisted living facilities.”
Medicine-On-Time’s robust system simplifies various tasks in care facilities, especially medication passes.
In group homes, medication passes are performed by a medication pass technician, not by an experienced nurse, doctor or pharmacy technician. Errors during passes are common, such as missed doses or administering the wrong doses to patients.
Group home staff members can be given a five-minute tutorial about how to facilitate a medication pass using Medicine-On-Time, and understand exactly what needs to be accomplished. The medication pass error rate is extremely low when using the Medicine-On-Time solution compared to other compliance systems.
3. Tangible Product, Tangible Results
“Adherence programs are very useful, but they do not offer much tangibility,” notes Dr. Jenema. Many adherence programs cannot stand alone: A compliance component is necessary for medication adherence to be successful.
“If anyone has an adherence program, they need a compliance packaging program. Medicine-On-Time is the most user friendly and cost-effective product on the market,” Tyler adds.
Dr. Jenema makes his adherence program tangible by incorporating Medicine-On-Time’s compliance package into his pharmacy’s services. When Tyler presents Medicine-On-Time to senior care facilities, he shows them what the actual product looks like and how medications can be packaged. He always takes calendar cards with him when presenting his Medicine-On-Time service.
For example, if patients are fumbling with 10 bottles per day and opening multiple bottles is troublesome, Tyler shows patients how their medication regimens can be simplified in Medicine-On-Time’s compliance packaging. They’re able to experience the possibilities of adherence and compliance by holding Medicine-On-Time’s calendar card in their hands.
4. Raise Your Star Rating
The results of using Medicine-On-Time for medication adherence and compliance has been proven in both of Dr. Jenema’s Peninsula locations. His pharmacies earned five star Medicare ratings on EQuIPP, the best rating a pharmacy can achieve. Peninsula Pharmacy’s Medicine-On-Time adherence rate is “as close to 100 percent as you can get,” Tyler said when we asked him about his patients’ adherence rates on Medicine-On-Time.
5. Seal the Deal with MARs
With Medicine-On-Time, all medications are in one compliance package and come with a medication administration record (MAR). The MARs are color-coded by the time of day medication passes occur and are connected to printers for ease of use.
Tyler says how “Medicine-On-Time’s color-coded medication administration records seal the deal for care facilities.” Medication pass errors are greatly minimized when Medicine-On-Time’s color-coded compliance packages and MARs are used simultaneously.
6. Get Your Foot-In-The-Door
Medicine-On-Time has enabled Tyler to gain the necessary knowledge for transitioning his services into the skilled nursing facility and long-term care communities. Tyler learned the intricacies of long-term care communities from using Medicine-On-Time in a group home setting.
For pharmacists who want to transition their services into skilled nursing facilities, Tyler advises implementing Medicine-On-Time into their service offerings:
“Pharmacists can integrate Medicine-On-Time into their workflow and services without making a huge investment, and have an actual piece of equipment to present to these care communities.”
7. Seamless Integration and Start-Up
“Simple” is how Tyler describes Medicine-On-Time’s interface and printer setup processes.
Medicine-On-Time’s software seamlessly integrates into the industry’s top pharmacy management software programs. “It integrates right into the workflow,” stated Tyler when explaining how Medicine-On-Time communicates with his Computer-Rx interface. He’s never had issues with both interfaces connecting with each other.
Dr. Jenema has ample experience with Medicine-On-Time’s dot matrix and laser printers. His pharmacies previously used the original dot matrix printers and made the transition to laser: “We use the laser printer and literally never have any hang-ups. It’s as easy as printing off a Word document. There are never any issues or a jam. It’s an extremely dramatic improvement from dot matrix.”
When we asked Tyler about the time it takes to setup Medicine-On-Time, he told us how the “system outweighs the effort it takes to get it up and running by 100 to 1.” He continued to tell us how the benefit of being able to offer and market this service to patients and caregivers adds great value to one’s business.
8. Wanted: Champions
How many staff members are necessary to launch Medicine-On-Time? Just one!
You read that correctly: Just one staff member is necessary to get Medicine-On-Time up and running in your pharmacy.
Peninsula Pharmacy has one full-time staff member dedicated to Medicine-On-Time for production. Tyler has one or two staff aiding the one, primary Medicine-On-Time technician to help with actual packaging, running labels and processing scripts.
The success of Medicine-On-Time depends on your staff: “Staff buy-in is required, and it helps to have a technician champion Medicine-On-Time to learn and take on a lot of the product aspects,” said Tyler.
Managing Medicine-On-Time with other responsibilities can be accomplished with the same amount of staff. “If you manage your workflow correctly, it doesn’t take any more staff and staff time to accomplish what you need. You’re doing production of these things during the slowest times of the week,” adds Dr. Jenema.
9. Control Challenges
What makes your business stand out from the others? For Tyler, it’s being able to control his workflow with Medicine-On-Time. Usually Mondays are a nightmare for independent pharmacists, but not for Peninsula Pharmacy. Mondays and Fridays are no different than any other day of the week. Tyler proceeded to give us a brief outline of a typical Peninsula workflow:
“About 40 percent of patients are on the adherence program. We know when their medications are coming, when they are due and when they’re coming to pick up their medications. The 40 percent of prescriptions filled are controlled. For example, we know patient X is coming in on Wednesday for 12 medications. We aren’t scrambling to fill huge orders. We know they’re coming in to get medications and prioritize time to process runs and complete refills. You can increase business without increasing staff, and don’t need a ton of people on Monday.”
Dr. Jenema leans on his synchronization, adherence and compliance packaging programs as the reason why his business is entirely unique from his competitors. Tyler can synchronize and package medications, allowing him to say his services are about the patient and ensuring the patient is taking their medications. Dr. Jenema and Peninsula take tangible steps to guarantee patients have what they need.
Challenges such as not having refills on medications or having medications that are too soon to fill are eliminated with Medicine-On-Time. These kinds of challenges can be controlled, preventing patients from receiving unexpected news about their prescriptions. Patients walk out of Peninsula with all their expected medication regimens in a convenient, color-coded package.
10. Grow Your Business
Tyler knows how to make an impact! The most successful campaign Tyler has launched to grow his business was airing high-quality television advertisements in his area. Tyler said it was a big investment, but changed the way his business grew. He created a specific Medicine-On-Time commercial of participants singing and holding the Medicine-On-Time package.
Another way Dr. Jenema grows his business is by “always seeking out places to speak to caregivers or patients,” whether these places are local assisted living facilities or professional groups. He works with local senior centers at least once per year before Medicare enrollment, and in the spring after open enrollment when people are on new plans. Tyler typically presents to a group of social workers or case managers about what his pharmacy does, what their adherence and compliance programs offer and about all other aspects of Peninsula Pharmacy.
The Possibilities are Endless
Whether you’re new to the pharmacy industry or Medicine-On-Time, Dr. Tyler Jenema gave us some generous advice. Keep on reading to learn what he said!
If you’re new to Medicine-On-Time…
“Make sure you have an adherence program. Have a technician learn the program and start slow. We [Peninsula Pharmacy] started with one patient who was going to transfer medication elsewhere that had a compliance packaging program. Based on the medication patients have, Medicine-On-Time can offset costs.”
“If you have robust adherence program, bring in Medicine-On-Time and transition patients to Medicine-On-Time from day one. Solidify those patients to be Medicine-On-Time patients for as long as they’re at home [not in an assisted living facility].”
“Identify one or a couple of patients and go from there. We [Peninsula Pharmacy] had 10 patients for the first six months, and then grew very quickly once we decided to expand the program.”
Now you know the best kept secrets about Medicine-On-Time! Tap into your pharmacy’s potential to grow your business and enhance patient care today.
Medicine-On-Time offers adherence and compliance solutions in a turn-key management system. Synchronize your workflow to achieve desired results! Visit MedicineOnTime.com or call 800.722.8824 to learn about how you can improve patient care, increase revenue and ensure confidence.