Pharmacy Technician Day Spotlight: Gennie Bailey
Pharmacy Technicians are a critical part of a pharmacy’s success. As the role of Pharmacist continues to advance, so does the role of Pharmacy Technician. On Pharmacy Technician Day, we want to honor technicians who dedicate so much to their team and the patients they serve. We asked Medicine-On-Time members to nominate their star technician who give it their all every day and are often times the backbone of the pharmacy. Our second nominee for the week is Gennie Bailey.
We caught up with Gennie and asked her about her experience as a Pharmacy Technician for QuickRx.
How long have you been a pharmacy technician?
This will be my ninth year as a pharmacy tech – all nine with Quick RX.
What does your normal day look like in the pharmacy?
Our days start early. We only do long-term care and institutional medicine, so we hit the ground running the moment we come in the
door. We handle quite a few deliveries between the morning and afternoon, so we’re busy packing and bagging meds throughout the
day.
How has your role changed over the years and throughout the pandemic?
When I first started here, I had no pharmacy experience. I started small – learning to pack, learning brands and generics – and eventually I was putting in prescriptions and billing. Now I’m over the long term care side of the pharmacy.
How long have you been using Medicine-On-Time?
I’ve been working with MOT for almost eight years. It was such an easy program to learn that it didn’t take me long to start using it.
What does Medicine-On-Time mean to the community members and/or facilities you serve?
Our homes and clients love the ease of the system. It’s basically fool-proof in the fact that everything is dated and timed. Having the med descriptions and directions on one package makes their work flow more effective.
How would you define the connection you have to your customers as a pharmacy technician serving your community?
A lot of my customers are people I’ve known since I started here. We’ve built a relationship over the years and they know they can call me about anything. They trust me, they trust our pharmacy, and it’s a really special feeling to know that they can count on us.
What are a couple of things you are most proud of accomplishing with your role in the pharmacy?
The first is taking care of our patients. We have a lot of homes so it can get really busy, but it’s such a satisfying feeling when their meds are packed and delivered and I know they’re taken care of for another month.
The second is the fact that I had no pharmacy experience when I walked in the door and now I manage all of our homes. I learn something new every day about pharmacy, but I feel accomplished with where I’m at.
Is there is anything you would like to share that is not already mentioned in the questions above?
Totally not pharmacy or MOT related, but I’m a huge West Virginia Mountaineers fan. Go Eeeerrs!
What did Gennie's peers at Quick Rx have to say about her?
Gennie really strives for excellence at our long term care pharmacy. She does all the duties of a technician with a caring attitude. She treats her patients like family. Her duties include inputting prescriptions, bubble packing, inventory management, and accounts receivable. Any task that is given, she can do it with ease. Gennie is the friendliest and most caring technician. she is efficient in workflow and excellent customer service skills. She can do MOT in her sleep. Gennie is a top performer and is appreciated by her coworkers and customers.