Simplifying Medication Management to Create a Healthier Hometown
Broadway and Main Pharmacy opened its doors in July of 2020 in Newport, TN amid the COVID-19 pandemic. The owner, Justin Kickliter, Pharm.D., a Newport native, immediately embarked on servicing his community along with the help of his dedicated pharmacy staff. Co-Owner, Jarrod Vick, Pharm.D., BCACP, was instrumental in establishing Broadway and Main as the first independent pharmacy to offer COVID vaccinations in Newport. The pharmacy team wanted to continue their efforts to put their community’s health first. They set out to show their dedication to their patients by offering several valuable pharmacy services for free, including medication synchronization, Medicine-On-Time multi-dose packaging, and free delivery to patients’ homes. It was through the commitment to their community that their mission for a Healthier Hometown was born.
A Healthier Hometown
Justin grew up in Newport, TN and decided to return to his roots and open up Broadway and Main Pharmacy. The pharmacy staff go above and beyond to improve patient health for the Newport community. They have adopted initiatives that are designed to improve patient outcomes and enhance communication between their pharmacy and the patients they serve. “We take great pride in maintaining a personal connection with our patients“, says Kickliter. For the Broadway and Main staff, creating a Healthier Hometown is about educating their community by focusing on this personal connection. “Our goal with our Healthier Hometown mission is to build a more informed community that knows what medications they’re taking, when they’re taking them, and why.”
Justin credits their “amazing team” for the success they have had servicing the Newport community.
Broadway and Main’s Staff (pictured from left to right).
Front row: Brittany Stephenson, Samantha Kyker, Christina Clevenger, Rebecca Trent, Jessica Lane, Jessica Reed, LeAnn Aldridge, and Casey Webb.
Back row: Sonja Rutherford, Justin Kickliter, Valerie Buckner, and Jarrod Vick.
Broadway and Main Pharmacy services over 200 of their community patients with Medicine-On-Time multi-dose compliance packaging. With the Medicine-On-Time packaging solution, their staff organizes their patient’s routine medications in monthly packages that match a monthly calendar. Each removable dose cup is color-coded by dose time and pre-labeled with the patient’s name, day, date, and time of the dose and the cup contents.
The Medicine-On-Time multi-dose package is designed to simplify medication management and creates peace of mind for the patients, their loved ones, and their caregivers.
Broadway and Main reduces pharmacy visits for their patients by offering monthly pickup or free delivery of all routine medications. They also offer other personalized services including one-on-one pharmacist consults and prescription compounding. The pharmacy houses two state-of-the-art compounding labs that are fully-compliant with USP <795> and USP <800>. These allow them to create custom medications for their patients. Increasing the number of compounded medications filled in the pharmacy is one of Broadway and Main Pharmacy’s goals in 2023.
“Using Medicine-On-Time is a great way to improve star ratings for our business. This lowers our DIR fees, but most importantly, improves patient outcomes through increased medication compliance“
Justin Kickliter, Pharm.D.
Owner, Broadway and Main Pharmacy
Healthier Patients, Healthier Pharmacy
In an ongoing effort to lower healthcare costs and improve overall quality of care, Medicare Star Ratings were developed to measure healthcare processes and patient outcomes. Three core quality measures used frequently in payer programs are Diabetes PDC, Cholesterol PDC, and RASA PDC. These measures report how well patients are adhering to their medications and determine DIR fee rates and pay-for-performance opportunities for pharmacies. Monitoring and improving these scores not only allow pharmacies to improve outcomes for their patients, it can also help them positively impact their bottom line. Broadway and Main has seen the impact of using adherence packaging in improving the health of their patients as well as their pharmacy. “Using Medicine-On-Time is a great way to improve star ratings for our business. This lowers our DIR fees, but most importantly, improves patient outcomes through increased medication compliance“. says Kickliter. “One of our main goals is to grow our MOT business to over 300 patients“.